LPIA American Airlines Employees Win Customer Cup for First Time

NASSAU – American Airlines employees at Lynden Pindling International Airport in Nassau (NAS) have much to celebrate as American honors the team with the Customer Cup award for the third quarter of 2015.

The Customer Cup award is categorized by market size from largest to smallest airports according to flight activity. The award recognizes employees for providing excellent customer service at the airport. NAS was awarded the Customer Cup for demonstrating the strongest performance and exceeding two out of five metrics, including Customer Complaints and Overall Airport Experience. NAS competes for this award against international airports with a similarly sized operation.

“We are very proud of winning the Customer Cup award for the first time, as it shows that our customers recognize the hard work and the commitment of our team at Lynden Pindling International Airport to provide excellent customer service,” said Caroline Hollingsworth, American’s general manager for the Bahamas.  “Our team will continue to work hard to deliver excellence and to bring the Cup back to Nassau.”

The celebration was held at the Mosaic Restaurant in Atlantis Paradise Island; joining employees during the celebration was Art Torno, senior vice president – International and Cargo, who traveled to NAS to present the Cup. “It’s great to see how working together we are making a difference for customers traveling to and from Nassau,” said Torno. Also attending was Deborah Coleby, vice president – Operations at Lynden Pindling International Airport, and from The Bahamas Ministry of Tourism, Tyrone Sawyer, senior director of Airlift Development, who congratulated the employees.

The Customer Cup is part of American’s wider focus to improve the customer experience and employees are encouraged to bring forward ideas and solutions to improve the travel experience.

Currently, American offers flights from the Bahamas to Charlotte, Dallas/Ft Worth, Miami, Philadelphia and Washington, DC.  American offers up to 114 weekly flights between the Bahamas and the United States.


Photo #1182 – American Airlines and its partners at LPIA receive the Customer Cup Award for the third quarter 2015.  Pictured left to right are:  Kevin McDonald, vice president – Facilities, Nassau Airport Development Company (NAD); Deborah Coleby, vice president – Operations, NAD; Tyrone Sawyer, senior director – Airlift Development, Bahamas Ministry of Tourism; Caroline Hollingsworth, general manager – American Airlines, Bahamas; Aretha Allen, general manager, Envoy, Bahamas; Art Torno, senior vice president – International and Cargo, American Airlines; and Milo Butler, general manager – Airport Authority.

About American Airlines Group

American Airlines Group (NASDAQ: AAL) is the holding company for American Airlines. Together with regional partners operating as American Eagle, American offers an average of nearly 6,700 flights per day to nearly 350 destinations in more than 50 countries. American is a founding member of the oneworld alliance, whose members and members-elect serve nearly 1,000 destinations with 14,250 daily flights to 150 countries. This year American Airlines Group Inc. topped Fortune Magazine’s list of best business turnarounds and its stock joined the S&P 500 index. Connect with American on Twitter @AmericanAir and at Facebook.com/AmericanAirlines.